Your trust matters to us - here's how we handle your info
Last Updated: October 27, 2025
Look, we get it - nobody really enjoys reading privacy policies. But here at Crystalis Throne Fitness, we're committed to being straight-up with you about what happens with your personal information. We've tried to make this as painless as possible while still covering everything you need to know.
This policy applies to all services we offer at our Vancouver location and through our online platforms. Whether you're crushing it in our powerlifting program or checking out our website, this is how we roll when it comes to your data.
By using our services or visiting our facility at 1288 Granville Street, you're agreeing to the terms outlined here. If something doesn't sit right with you, let's chat about it.
When you sign up or work with us, we'll need some basics:
To help you hit your goals safely and effectively, we collect:
When you visit our website or use our online services:
We're not in the business of hoarding data for no reason. Here's what we actually do with your info:
Yeah, we use cookies - but not the delicious kind (though we should probably start selling those for post-workout snacks).
Cookies are tiny files that get stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.
Most browsers let you control cookies through their settings. Just keep in mind that blocking certain cookies might make some features not work as well. You can usually find cookie settings in your browser's privacy or security section.
We take security seriously - probably more seriously than our rest days between heavy lifting sessions.
Under Canadian privacy law (specifically PIPEDA and BC's PIPA), you've got rights when it comes to your personal information. Here's what you can do:
Request a copy of what personal information we have about you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it right away.
Want us to delete your info? We'll do it unless we're legally required to keep it.
Don't want promotional emails? No hard feelings - just unsubscribe or tell us.
Take your data with you in a commonly used format if you're switching gyms.
Changed your mind about something? You can withdraw consent for certain uses of your data.
To exercise any of these rights, shoot us an email at info@crystalisthrone.info or call us at (604) 555-7839. We'll need to verify your identity first (for security reasons), then we'll get moving on your request.
We don't keep your information forever - just as long as we need it or as long as the law requires.
| Type of Data | Retention Period |
|---|---|
| Active membership records | Duration of membership plus 1 year |
| Financial & billing info | 7 years (tax law requirement) |
| Health & fitness assessments | 3 years after last session |
| Security footage | 30-90 days (unless incident occurs) |
| Marketing communications | Until you unsubscribe |
| Website analytics | 26 months |
When we no longer need your data, we securely delete or anonymize it. Sometimes we might keep anonymized data for statistical purposes - but it can't be traced back to you personally.
We take extra care when it comes to younger members (those under 18 in BC).
If you're under 18, we need a parent or legal guardian to:
Parents can request access to their child's information at any time, and we'll only share training data with parents unless the young member is cool with it (and it's appropriate to do so).
We don't knowingly collect information from kids under 13 without explicit parental consent, and we're extra careful about how we communicate with younger members.
Things change, laws get updated, and sometimes we need to adjust how we handle data. When we make changes to this privacy policy, here's how we'll let you know:
We recommend checking this page occasionally to stay in the loop. We always archive previous versions if you want to see what's changed.
If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. We're here to help and we promise to respond quickly.
Sometimes it's easier to chat face-to-face. Drop by during business hours:
Crystalis Throne Fitness
1288 Granville Street
Vancouver, BC V6Z 1M4
Canada